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OMNICHANNEL

Omnichannel Development

Maximize your customer value. Improve your customer retention.

Connect better with your current clients, as well as capture new ones! We help companies improve reach to their customers through all the possible contact points [Social media platforms, web, mobile, IoT devices & smart apps, offline advertising, chatbots and more recently, voice assistants], and provide workshops and actionable strategies to unlock any pain point along your customer journey.

Our omnichannel solution allows you to: 

  • Create an on-brand coherent experience across all channels and devices
  • Grow your brand loyalty and personalize every single response to your customers
  • Improve customer satisfaction through increased access and high-quality interactions
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The numbers speak

Here are just some of our success stories. At Opentrends, we: 

  • Created company websites with > +1M active monthly users, 
  • Designed and developed the entire online banking system for a major financial institution
  • Are expert suppliers in "connected apps" for global automotive and e-health players

Our apps have been downloaded +3 million times, and the average rating of users is more than 4 stars in Google Play and App Store.

 

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The New Connected Age

Our multidisciplinary teams combine technology specialists with creative experts, who work jointly to create memorable experiences.

  • Mobile Development
  • Web Development
  • Portals and Content Management Systems
  • CRM Solutions
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Success Cases

  • Carebot: At Opentrends we build bots that go viral, provide value, and become a part of users daily life. See CASE STUDY.
  • World Congress: Opentrends is the mobile application provider for an important global congress since 2014. The apps are improved in each edition, offering visitors the latest technological developments and an unforgettable experience.
  • Connected Car: In 2016 we became the first company to release an Apple CarPlay App from a car manufacturer. See CASE STUDY.
  • Elections: With> 300,000 interactions per minute, Opentrends has developed the second screen for several local and state elections, introducing gamification and participation.
  • Energy app for Circutor: Wibee. It allows end users to access and easily visualize their energy consumption, as well as define targets, and forecasts. Available in Android, iOS, tablet, smartphone, and desktop. See CASE STUDY.
  • Omnichannel solution for a Spanish newspaper: Mobile, tablet, Smart TV - Chromecast and Android Wear availability.
  • Fuse for Abaxis: We created a web integration system that connects medical diagnostic systems and laboratory devices. See CASE STUDY.
  • 061 CatSalut Respon: Development of this application focused on improving the interaction between citizens and the Administration.
  • Gallina Blanca: Saw a tremendous ROI after Opentrends improved their brand experience by upgrading their Spanish and Italian portals, without giving away positions and following a mobile-first design. See CASE STUDY.
  • Customer Service Portal for Danone: Opentrends has developed a new system to manage invoices and their traceability